A report on how people use ChatGPT provides for interesting reading. The authors are from OpenAI (the company that owns ChatGPT), Duke University and Harvard University. The report was published in mid-September 2025 and draws on data of usage between May 2024 to June 2025.
Section 5.2 has a table that details the topics people use ChatGPT for - writing, practical guidance, technical help, multimedia, seeking information, self-expression and others.
Section 5.4 summarises work activities undertaken using ChatGPT. These were mapped to the American O*NET. Almost 1/2 were to get information, interpret the information from others, and documenting/recording information.
Of interest is that users who are in highly paid professional and technical occupations (and also more educated) are more likely to use ChatGPT for work. Therefore, there is a pre-requisite level of literacy required to get the most out of ChatGPT.
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