AI is not the answer, it is how it is used to support learning which is the key

 Some learning from chalkbeat, reporting on why the Khanmigo chatbot has not yet met its promised goals. 

Three years ago, an AI chatbot was launched in Khanmigo. Uptake by students has been lukewarm. The Khanmigo chatbot was used by students to find answers, rather that as a 'study buddy'. The key seems to be, as always, to educate students, rather than for them to just try things out. 

A recent German study to evaluate the relationship between AI-chatbots, student assessment performance and learning outcomes in Higher Education,  The findings indicate that students may be able to complete tasks faster, but not better or lead to higher grades.

Again, it is important to plan carefully, the objectives of using AI to support students. Are the chatbot/agents used to support learning? If yes, what are the specific learning objectives? Is the chatbot/agent 'ring-fenced' sufficiently to actually support the attainment of the learning outcomes? In our current projects, we need to be very clear about how and why the chatbot/agent is being utilised. This helps delimit the range of the chatbot and to ensure that it stays on task and does not deviate from its assigned objectives.